Legal & General shakes up property management industry with new operating model
LGIM Real Assets has established a new innovative operating model for managing its buildings, which is set to help disrupt the property industry, maximising the performance of investments and developing stronger occupier relationships.
Over the past five years there has been a significant shift in how occupiers use buildings, becoming more sensitive to how environments can support and retain their staff. Legal & General’s new model addresses this shift in service standard requirements, by embedding a Facilities Management Integrator (FMI) Partner into its model in order to provide a more data-led, agile service for its occupiers, which can be tailored and flexed to their specific requirements.
Legal & General has appointed Bellrock Properties & Facilities Management as its new FMI Partner. Bellrock will provide real-time data on buildings and supply chain performance to improve energy efficiency, credentials and building performing. Over time we will also be able to make a demonstrable link to our occupiers business performance through data analysis.
The role of the managing agent remains important and L&G will continue to work with JLL, Savills, BNP and Workman, its newly enhanced panel of managing agents.
Bill Hughes, Head of LGIM Real Assets, said: “This new approach should be a game changer for the property management industry and will separate the winners from the losers, redefining how we manage our buildings. It creates transparency to build customer trust, employment to fill the skills gap in property management and innovation to future proof our assets. It also encompasses cutting-edge business practices and advances the use of data as a means of measuring, monitoring and maintaining consistent standards.”
