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    Aces High

    Stuart WestBy Stuart WestApril 23, 20172 Mins Read
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    The winners of this year’s Revo ACE Awards for customer service impressed the team of mystery shoppers with an outstanding level of customer experience

    RETAIL & LEISURE PARK
    Vangarde Shopping Park – York
    Managing agent: Workman Retail
    Soft service provider: AEJ
    The judges said…“The scheme was very well looked after with a great team who truly make customers feel comfortable and wanting to return.”

    COMMUNITY
    The Howgate shopping centre – Falkirk
    Owner: Ellandi
    Managing agent: Workman Retail
    Soft service provider: Palmaris Services
    The judges said…“We were extremely impressed. It was clear that Howgate are passionate about delivering a great experience for its customers and retailers.”

    COMMUNITY
    Whiteley – Hampshire
    Owner: British Land & USS
    Managing agent: Broadgate Estates
    Soft service provider: Incentive FM
    The judges said… “The visit was very enjoyable. There is a strong local customer base using the retail place to meet with friends and family as well as shop.”

    PRIMARY CENTRE & TOP ACE
    Drake Circus shopping centre – Plymouth
    Owner: British Land
    Managing agent: Broadgate Estates
    Soft service provider: ABM
    The judges said…“It was clear from discussions with the general manager and his team that the customer experience had been considered from strategy through to delivery across key customer touchpoints.”

    DESTINATION HIGHCROSS – LEICESTER
    Owner: Hammerson
    Managing agent: Hammerson
    Soft service provider: ABM, VSG and Westway
    The Judges said…“It was extremely clear that this retail place is really living and breathing the customer experience journey.”

    Previous ArticleThe Holmes stretch
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    Stuart West

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